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Privacy Policy – Monet Home & Lifestyle

Effective Date: 11 January 2026

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Monet Home & Lifestyle, trading as part of Monet Collective, operated by Stephanie Swift as a sole trader, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, process, store, and protect your information, and your rights under data protection law.

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1. Definitions

  • Data Controller: The person or entity that determines the purposes and means of processing personal data.

  • Data Processor: A person or company processing personal data on behalf of the controller.

  • Data Subject: An identifiable individual whose personal data is processed.

  • Personal Data: Any information relating to an identifiable person, e.g., name, address, email, IP address.

  • Special Categories of Personal Data: Sensitive data such as racial/ethnic origin, religious beliefs, sexual orientation, health, genetic or biometric data.

  • Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

  • Third Party: Any natural or legal person, public authority, or agency other than the data subject, controller, or processor.

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2. Who We Are and Contact Information

Data Controller: Stephanie Swift trading as Monet Collective
Trading as Monet Home & Lifestyle (online retail brand)

Address: Swallows Drift, Newbiggen Street, Thaxted, CM6 2QT

Contact for Data Matters:
Stephanie Swift – contact@monethomeandlifestyle.co.uk

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​Notes:

  • This website is not intended for children under 18, and we do not knowingly collect data from children.

  • Links to third-party websites may be present. We are not responsible for their privacy policies and recommend you review them before use.

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3. Personal Data We Collect

We may collect, use, store, and share the following categories of personal data:

  1. Identity Data: Name, title, date of birth, gender.

  2. Contact Data: Billing/delivery addresses, email, telephone number.

  3. Financial Data: Bank account or payment card information.

  4. Transaction Data: Records of purchases, services, and payments.

  5. Technical Data: IP address, browser type/version, device information, operating system, location data, cookies.

  6. Profile Data: Usernames, passwords, feedback, survey responses, product/service preferences.

  7. Marketing & Communication Data: Preferences for receiving marketing and communications.

  8. Aggregated Data: Statistical or demographic data derived from personal data (not personally identifiable).

 

Special Categories: We do not collect sensitive personal data (race, ethnicity, health, sexual orientation, political/religious beliefs, biometric/genetic data) or criminal convictions.

 

Failure to Provide Data: If you do not provide required data, we may not be able to provide services, deliver products, or perform our contractual obligations.

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4. How We Collect Your Personal Data

We collect data:

  • Directly from you when you fill in forms, contact us via phone, email, post, or in person.

  • Through your use of our website, online services, or when you participate in surveys, competitions, or promotions.

  • From third parties such as couriers or payment providers, only where necessary for service delivery.

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5. How We Use Your Personal Data

We process your data only when lawful, for purposes including:

Purpose

Provide products or services

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Manage orders, deliveries, payments, fees

Marketing & promotional offers

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Website analytics, improvement, and technical support

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Competitions, surveys, feedback

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Administrative, security, and fraud prevention

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Data Used

Identity, Contact, Transaction, Financial

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Identity, Contact, Financial, Transaction

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Identity, Contact, Profile, Usage

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Technical, Usage, Profile

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Identity, Contact, Profile, Usage

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Identity, Contact, Technical

Lawful basis 

Performance of contract

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Performance of contract / legal obligation

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Consent / Legitimate Interest

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Legitimate Interest

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Performance of contract / Consent

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Legitimate Interest / Legal obligation

Marketing: You may opt out of marketing communications at any time by contacting us: contact@monethomeandlifestyle.co.uk. Opting out does not affect transactional or service-related communications.

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Change of Purpose: We only use your data for the purpose collected unless compatible with the original purpose or required by law.

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6. Cookies

We use cookies to improve your website experience.

  • Types of Cookies: Essential, functional, analytical, and marketing cookies.

  • Managing Cookies: You can adjust your browser settings to refuse cookies. Disabling some cookies may limit website functionality.

  • More information: www.allaboutcookies.org

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7. Who We Share Your Personal Data With

We share personal data with:

  • Internal staff needing access for their role

  • Service providers: IT, email, couriers, marketing, analytics

  • Professional advisors: legal, banking, accounting, insurance

  • HMRC and other regulatory authorities where legally required

  • Third parties in case of business transfers (sale, merger, acquisition)

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We require all third parties to comply with data protection laws and only process data for specified purposes.

International Transfers: We do not transfer data outside the EEA.

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8. Automated Decision Making

We do not use any automated decision-making in our business.

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9. Data Security

We implement technical and organisational measures to protect your personal data. Access is restricted to staff or contractors with a legitimate need, and all are bound by confidentiality obligations.

We have procedures in place to handle data breaches and will notify affected parties and regulators if legally required.

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10. Data Retention

We keep personal data only as long as necessary for its purpose or to comply with legal obligations.

  • Statutory Requirement: Client records are retained for 6 years after the end of the business relationship (HMRC).

  • Data may be anonymized for research or statistical purposes.

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11. Your Legal Rights

You have the right to:

  1. Access your personal data

  2. Rectify inaccurate or incomplete data

  3. Request erasure when no longer needed

  4. Withdraw consent (if processing is based on consent)

  5. Data portability

  6. Restrict processing in case of dispute

  7. Object to processing for direct marketing or legitimate interests

Requests can be made to contact@monethomeandlifestyle.co.uk.

We respond within 1 month (may extend for complex requests). Proof of identity may be required.

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12. Changes to This Privacy Policy

We may update this policy. The latest version is always published on our website. Historic versions are available on request.

Please notify us of any changes to your personal data during our relationship to ensure accuracy.

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13. Queries or Complaints

Contact us first: contact@monethomeandlifestyle.co.uk

If unresolved, you can contact the Information Commissioner’s Office (ICO):

  • ICO Website

  • Phone: 0303 123 1113

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5A

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